FREQUENTLY ASKED QUESTIONS
TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
- What should I do if my cable is out?If there is a cable outage, all televisions hooked up to cable in your home will be out. If one tv is working, it may be a problem with your digital box (if you have one), your television or your wiring.
Do you have a VCR?
If so, it may be turned on and affecting your cable. Turn your VCR off.
Do you have a digital box?
If so, your television needs to be on Channel 3 or the correct video input.
Still not working? Contact us to further troubleshoot.
- One or some of my channels are not working, what do I do?EXAMPLE: Channel 22 is going in and out of service.
Give us a call! Your help in reporting channel problems can often speed up the repair process. You may notify CASSCOMM of channel problems we may not otherwise be aware of. - Is my television HD ready?In order to view HD, a HDTV television set is required. To identify if your TV set is HD-ready, refer to the following requirements:
- Your TV Set must be "HD-ready" or "HD-Capable"
- Display picture in 1080i, 1080p, 720i or 720p resolution. (Refer to your TV set's owner's manual) - How do I record on my DVR?The easiest way is to press the 'Record' button while you are watching live TV, or you can also select the 'Record' icon on the program information screen.
SETTING A FUTURE RECORDING:
- Press the 'Guide' button on your remote (this will bring up the TV listings menu)
- Select a listing
- Press the 'Record' button on your remote
- How can I become more familar with my DVR?An instructional video is available on H2, Hometown Happenings, at 9:30AM and 9:30PM daily.
TROUBLESHOOTING
- My DVR or DCT box is not working properly, what do I do?EXAMPLE: The guide feature is not displaying accurately.
Reboot your system. Simply shut off the box and unplug it for 2 minutes. Plug it back in and restart normal functions. If this doesn't work, give us a call to further troubleshoot. - Why can I only see channels 2-13?Check your input settings to see if your television is set on cable tv input or antenna. If it is not on cable tv, you need to auto program your tv. If it is on antenna, you need to switch it to cable tv. If this doesn't work, give us as call.
- Why is the audio not working on some of my channels?Your audio settings may not be programmed correctly. To fix this, use your TV remote control to program your audio settings:
-Hit the menu button
-Audio Settings
-Stereo should be highlighted NOT SAP
NOTE: This can randomly change at any time on your TV. If you experience this problem in the future, this should be your first troubleshooting method. - What is SAP and how do I correct SAP settings on my TV?SAP audio stands for Secondary Audio Program. It is used for alternate language or even Discriptive audio for Visually impaired. SAP audio is only available from select programmers, this is why some channels have audio and some do not. CASSCOMM passes through all audio that is avaible so if the programmers are using it, it will be available, otherwise you will get no audio or a buzzing sound.
Remedy- In your TV setup menu, under "Audio", you can selet "SAP" and turn it off. You may also be able to locate an SAP button on your TV remote. Sometimes there is even a physical switch on the television you have to switch. Your TV audio should then be normal. For details on how to configure your TV, you may need to consult your owner's manual.
SAP settings will be in 1 of 3 places:
1. Audio settings in the menu
2. A physical switch on the television
3. On the remote labeled SAP or secondary audio