FREQUENTLY ASKED QUESTIONS
TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
- What is digital phone?Digital Phone is very similar to landline phone service. The main difference is that it operates through your internet connection (you do not need to have internet service with CASSCOMM digital phone) as opposed to your telephone lines.
- Can I dial 911 with my digital phone?Definitely! You can report emergencies by dialing 911 and be connected to a live emergency operator. CASSCOMM registers your 911 address for you when we set up your account.
The main difference with Landline Telephone Service and Digital Phone Service is if there is a power outage or CASSCOMM's network is inoperable. If this is the case, your digital phone will not work, including your ability to call 911. - How do I dial out with my digital phone?This works the same as your landline service. To call locally, dial the 7-digit number. To call long distance, dial the full 11-digital number.
- How much do I have to pay to call our or receive long distance calls?Absolutely nothing! You will have unlimited local and long distance incoming and outgoing calls within the Contential United States.
- What type of telephone do I need for my digital phone to work?Any touch-tone phone, including cordless, will work perfectly with digital phone. And, your reception will be just as good!
- Can I have more than one phone in my house with digital phone?Definitely!You can have as many phones hooked up as you would like.
- How do I set up my Voice Mail on my traditional phone?TO SET UP VOICE MAIL FOR THE FIRST TIME
1. Enter #22
2. Enter your user box number
3. Enter your temporary pin number - 0000
4. Listen to prompts to set up greeting and personal pin number
5. Hang up when finished
Caution: After prompts DO NOT press # on your phone.
- How do I check Voice Mail messages?TO CHECK VOICE MAIL MESSAGES AT HOME
1. Enter #22
2. Enter your user box number
3. Enter your personal pin number
4. Voice prompt will let you know if you have a message
5. Press 1 to listen to message
6. When finished, press 1 to save your message or press 3 to delete it.
You may also change your personal options, pin number and greeting by following the prompts
CHECKING VOICE MAIL MESSAGES FROM OUT OF TOWN
1. Dial your phone number & while your personal voice mail greeting is playing, hit # on your telephone to check messages.
2. Follow prompts (the very same as checking your messages from home)
When checking voice mail from out of town, it is not necessary to hit #22, only hit # key once your voice mail greeting begins to check messages.
TROUBLESHOOTING