INTERNET FAQs

Frequently Asked Questions

As a CASSCOMM customer, you do not need special equipment to have our service. Although, if you have your own modem, CASSCOMM will deduct $5 from your internet charges. If you provide your own modem, it must be DOCSIS 2.0 compliant or higher. Contact us to ensure your modem is compatible with our system requirements.

CASSCOMM strives to ensure your service is working properly from the very beginning of your service with us. Therefore, at this time, CASSCOMM does not offer self-installation.

A network is a group of computers, printers, and other devices that are connected together with cables or wirelessly. Information travels over the cables or wirelessly, allowing network users to exchange documents and data with each other, print to the same printers, and generally share any hardware or software that is connected to the network within a single family residence.

Yes, CASSCOMM offers several packages to meet your needs, both at home and for your business. Give us a call or check out our internet pricing on-line.

Unplug the power to the cable modem and then router if you have one. Wait 30 seconds and plug the modem and router back in. This is called power-cycling the modem. After you power-cycle, you will then need to restart your computer.

Yes, our quality, professional support staff can be reached at 888-537-6392.

Our cable internet customers are assigned dynamic IP address. Static IP addresses are available upon request for $10/month.

You will need to purchase a router. They are available from CASSCOMM or your local technology store. Directions for installation are found on the box.

CASSCOMM now offers a WiFi modem/router combo for only $3.95/ mo. This all in one router provides you a steady connection to the internet while allowing all your devices to be synced up with ease.

Yes, an additional @casscomm.com e-mail addresses costs $2.50/ each per month.

The attention given to viruses recently has caused many users to wonder how safe their computer system is. In reality, if you follow some basic rules, you should be able to keep your system virus-free.

  1. If you receive an e-mail that has an attachment and you don't know who sent it to you, don't trust the people that sent it to you, or don't know what the attachment is, don't open it. Viruses are programs that need to be run to be activated and if you don't run it, it can't hurt you.
  2. Do not download software from anywhere but reputable sources. Make sure you are downloading the software program from the company that made it.
  3. Do not pass along E-mail warnings of viruses that do not actually have an attachment. They do not help anyone and almost always are a hoax.
  1. Please go to http://password.casscomm.com
  2. On this page please enter your email username followed by typing in your current password. You will then need to type in what you would like your new password to be followed by re-entering the same new password. These fields are all case-sensitive.
  3. Click on the Change Password button.
  4. You should be greeted with a new page saying "Your Password Has Been Changed". The next time you login, you will need to use this new password.

If you have problems with changing your password, please give us a call at 800-252-1799.

CASSCOMM offers WiFi Modem/Router combos that will enable you to connect all your devices to the internet. The monthly rental fee is $3.95. Otherwise, you can either purchase one yourself or purchase a wireless router to make your home network function wirelessly.

Troubleshooting

Follow the tips below if you lose internet access:

  • Restart your computer. This is usually the quickest and easiest way to cure any problems.
  • Unplug the power to the cable modem and then router if you have one. Wait 30 seconds and plug the modem and router back in. This is called recycling the modem. After you recycle, you will then need to restart your computer.
  • Check the “online” light on the modem. If you recycle and the light still does not come on, it is probably a problem with our cable signal. Call our office immediately as this may require a visit from our service technicians. Please have your MAC ID ready which is located on the bottom of your modem.
  • PC problems - If the modem is online and you cannot get on the internet it is most likely a problem with the computer. You can call our office and schedule an appointment (may take 1-2 working days). There will be a $75.00 charge (per hour) for a technical visit if the problem is with the computer. If the problem is with our equipment there will not be a charge for the service call.
  • E-Mail problems - If you are unable to send or receive e-mail, you may call our technical support Hot Line at 888-537-6392. Open 24 hours a day, 7 days a week.

For a third party client such as Microsoft Outlook, you must specify the following account settings

CABLE INTERNET CUSTOMER:
Account Type: POP3 Server
Incoming: pop.gmail.com
Outgoing: smtp.gmail.com

WILDBLUE INTERNET CUSTOMER:
Account Type: POP3 Server
Incoming: mail.cassblue.com
Outgoing: SMTP Server: mail.cassblue.com

  1. Power-cycle your cable modem and wait for the on-line light to come on.
  2. Reboot your router by unplugging it from the power source. DO NOT HIT THE RESET BUTTON!
  3. Restart your computer(s).

Configuring the Android Email Application

To watch a video to learn how to set up and remove an account, click here: http://guides.myonlinehelp.net/docs/casscomm.com/androidvideo

Or, follow the steps below:

 

Setting up the Native Email App:

Step 1. Navigate to Apps and Settings

Step 2. Select Accounts and +Add account
add acct

 

Step 3.  Find and select Email
email


Step 4.  Enter your full email address and your password

  • Select Manual setup
    manual setup

 

Step 5. Select IMAP account


Step 6.  Populate the necessary fields accordingly:

  • Email address: This field should have auto-populated; if not, enter your full email address

  • Username: Enter your full email address here also

  • Password: Enter the password for your email account

  • IMAP server: Enter  mail.casscomm.com 
    The system may auto-populate this field with incorrect information. If it does, change it.

  • Security type: Select the drop-down and choose either:

    • SSL (Accept all certificates)    or...

    • SSL/TSL (Accept all certificates)

            The choices are listed differently based on smart phone device.

  • Port: Ensure that this field is displaying 993

Click Next to continue…


Step 7. Populate the necessary fields accordingly:

  • SMTP server: Enter  smtp.casscomm.com

  • Security type: Select the drop-down and choose either:

    • SSL (Accept all certificates)    or...

    • SSL/TSL (Accept all certificates)

                  The choices are listed differently based on smart phone device.

  • Port: Update to 465

  • Require Sign-in: Ensure that this field is checked

  • Username: Enter your full email address

  • Password: Enter the password for your email account

Click Next to continue...


Step 8. Select your preferences, then click Next


Congratulations! You have successfully configured your account.

 

 

Updating your email account in Mac Mail

This guide will help you set up your Apple Mail program to receive and send email using your new account settings.

 

To watch a video to learn how to update your settings, click here: http://guides.myonlinehelp.net/docs/casscomm.com/applemailvideo

 

Or, follow the steps below:

Step 1. Open the Preferences screen:

  • Open Mac Mail
  • Click the Mail drop down menu, then click Preferences...

    preferences

 

Step 2. Update Account Settings

  • Ensure the Accounts tab is selected
  • Select your @casscomm.com account in the left column
  • Edit the Incoming Mail Server to: mail.casscomm.com
    Important: Ensure that your User Name (which must be your full email address) and Password are correct

    incoming server

 

Step 3.  Open the Outgoing Mail Server (SMTP) settings:

  • Click on the drop-down menu beside Outgoing Mail Server (SMTP)
  • Click on Edit SMTP Server List...

    outgoing server

 

Step 4. Update SMTP Settings:

  • Enter the following in the Server Name box: smtp.casscomm.com
  • Click OK
  • Close the dialog box with the red X

    smtp settings

 

Your email is now set up. Congratulations!

 

 

 

Updating Your iPad

This easy guide will help you set up your iPad to receive and send email using your new account settings.

 

To watch a video to learn how to update your settings, click here: http://guides.myonlinehelp.net/docs/casscomm.com/ipadvideo

 

Step 1. Locate your email settings:

  • On your iPhone or iPad, open Settings (typically on your homescreen)
  • Tap Mail, Contacts, Calendars.

          settings

 

Step 2. In the Accounts section, tap your email account.

Note: If your account is not listed, click on Add Account, then Other, the Add Mail Account then complete the form.  You can then skip to step 4 below.

          add acct

 

Step 3. Tap your email address.

          email addy

 

Step 4. Update your INCOMING MAIL SERVER settings:

  • Edit the Host Name field to: mail.casscomm.com
  • Ensure the User Name is your full @casscomm.com email address.
  • Once complete, tap the SMTP button

          incoming server

 

Step 5. Add a new SMTP Server

  • Tap the Add Server… button.

          add server

 

Step 6. Set up the SMTP server settings

  • In the Host Name field enter: smtp.casscomm.com
  • In the User Name field enter:  Your full @casscomm.com email address
  • In the Password field enter: Your email password
  • Tap Save

          host

Your email is now configured. Congratulations!

 

Removing Your Account from the Gmail App

These guides are meant to assist you with removing your account from the Gmail Application on your Apple iPhone or iPad.

This is meant to be performed in alignment with the guide showing you how to set up your casscomm.com email account in the Email Application on your device. By changing over to the Email App, your device will be configured with the most secure settings available for your account. If you haven't already completed the steps for setting up the Email App, please follow the guide here: Updating your email account to your iPhone or iPad

 

 

 

 

 

 

 

 

Updating Your iPhone

This easy guide will help you set up your iPhone to receive and send email using your new account settings.

 

To watch a video to learn how to update your settings, click here: http://guides.myonlinehelp.net/docs/casscomm.com/iphonevideo

 

Step 1. Locate your email settings:

  • On your iPhone or iPad, open Settings (typically on your homescreen)
  • Tap Mail, Contacts, Calendars.

          settings

 

Step 2. In the Accounts section, tap your email account.

Note: If your account is not listed, click on Add Account, then Other, the Add Mail Account then complete the form.  You can then skip to step 4 below.

          add acct

 

Step 3. Tap your email address.

          imap

 

Step 4. Update your INCOMING MAIL SERVER settings:

  • Edit the Host Name field to: mail.casscomm.com
  • Ensure the User Name is your full @casscomm.com email address.
  • Once complete, tap the SMTP button

          incoming server

 

Step 5. Add a new SMTP Server

  • Tap the Add Server… button.

          add server

 

Step 6. Set up the SMTP server settings

  • In the Host Name field enter: smtp.casscomm.com
  • In the User Name field enter:  Your full @casscomm.com email address
  • In the Password field enter: Your email password
  • Tap Save

          smtp

Your email is now configured. Congratulations!

 

Removing Your Account from the Gmail App

These guides are meant to assist you with removing your account from the Gmail Application on your Apple iPhone.

This is meant to be performed in alignment with the guide showing you how to set up your casscomm.com email account in the Email Application on your device. By changing over to the Email App, your device will be configured with the most secure settings available for your account. If you haven't already completed the steps for setting up the Email App, please follow the guide here: Updating your email account to your iPhone or iPad

 

 

 

 

 

 

 

Updating your e-mail account in Outlook 2007

To watch a video to learn how to update your settings, click here:

http://guides.myonlinehelp.net/docs/casscomm.com/outlook2007video

 

Step 1. Navigate to your Account Settings:

  • Open Outlook 2007
  • Click the Tools drop down menu
  • Select Account Settings

    acct settings

 

Step2. Open the Change E-mail Account wizard:

  • Select your @casscomm.com email address to highlight in the center of the window
  • Click Change…

    change

 

Step 3.  Update the server settings:

  • Edit the Incoming mail server to: mail.casscomm.com
  • Edit the Outgoing mail server (SMTP) to: smtp.casscomm.com
    Important: Make sure your Name, E-mail Address, and Password are correct
  • Click Test Account Settings…
    If you receive an error message, double-check that all steps were completed correctly and that your Internet connection is active.
  • When the test is successful, click Next to complete the process.

    server

 

Step 4.  Congratulations! Your email is now set up.

  • To close the Change E-mail Account wizard, click Finish

    finish

 

 

 

 

Updating your e-mail account in Outlook 2010 or 2013

To watch a video to learn how to update your settings, click here: http://guides.myonlinehelp.net/docs/casscomm.com/outlook2010video

Or, follow the steps below:

Step 1. Navigate to your Account Settings:

  • Open Outlook 2010 or 2013
  • Click the File menu, and then select Info
  • In the Account Information window, click Account Settings, and then click Account Settings again from the menu that appears.

    acct info

 

Step 2. Open the Account Settings window:

  • Select your e-mail address (in the center of the window) to highlight it
  • Click Change…

    acct settings

 

Step 3.  Update Account Settings:

  • Edit the Incoming mail server to: mail.casscomm.com
  • Edit the Outgoing mail server (SMTP) to: smtp.casscomm.com
    IMPORTANT: 
    Make sure your Name, E-mail Address, and Password are correct.
  • Click Test Account Settings…
    Note:
     If you receive an error, double-check that all steps were completed correctly and that your Internet connection is active.
  • When the test is successful, click Next >

    change acct

 

Congratulations! You're done.

finish

 

 

 

Updating your email account in Thunderbird

 

Step 1.  Open the Account Settings screen:

  • Open Thunderbird
  • Click to select your @casscomm.com email address in the left column, then click View settings for this account
  • Click Server Settings

    server settings

 

Step 2. Update your Incoming server:

  • Edit the Server Name to:  mail.casscomm.com

Step 3. Locate your Outgoing server settings:

  • Select Outgoing Server (SMTP) from the left column
  • Click your email address so that highlights, then click Edit

Step 4. Update SMTP Server settings:

  • Enter the Server Name as:  smtp.casscomm.com
  • Click OK
  • Ensure your casscomm.com email is selected in the left column

Step 5. Ensure the new SMTP server is selected:

  • Click the Outgoing Server (SMTP) drop-down and select the server labeled with smtp.casscomm.com
  • Click OK

Your email is now set up. Congratulations!

 

Updating your email account in Windows Mail (Windows 8.x)

This guide will help you update your Windows 8 - Mail App program to receive and send email using your new account settings.

Step 1. Open your Account Settings:

  • Open Mail App
  • Press Windows key + C key at the same time
  • Select Settings in the right slide out tab
  • Select Accounts in the Settings slide out menu
  • Click on your @casscomm.com email account in the list to display the Account Settings

Step 2. Update your server settings:

  • Scroll down to Incoming email server and set it to: mail.casscomm.com
  • Scroll down to Outgoing email server and set to smtp.casscomm.com

Step 3. Congratulations!

  • Simply click somewhere in the main window to close the settings menu
  • You're finished!

Connecting your email account to Windows Live Mail 2012

This easy guide will help you set up your Windows Live Mail 2012 email program to receive and send email using your new email account settings.

              Step 1. Open your email Properties:

    • Open Windows Live Mail 2012
    • Right-click your email address in the left column, and then click Properties

      properties

 

              Step 2. Update your server settings:

    • Click the Servers tab
    • Edit the Incoming mail field to: mail.casscomm.com
    • Edit the Outgoing mail (SMTP) field to: smtp.casscomm.com
      IMPORTANT: Ensure that the Email username is your full E-mail Address, including the @casscomm.com and that your Password is correct.

      server settings

       

      Step 3.. Click OK. Your email is now set up. Congratulations!

Cass Communications Management Inc. | 100 Redbud Road, PO Box 200 | Virginia, IL 62691 | 800.252.1799 | 217.452.7725